You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, a full refund will be issued to your original payment method. Please note that processing times for cancellations may vary depending on your payment provider, but typically take 3-5 business days to reflect in your account. To cancel an order, please contact our customer service team immediately with your order number and request details. We cannot guarantee cancellations for orders that have already entered the shipping process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging with all tags attached. A valid proof of purchase (receipt or order confirmation) is required for all returns. Some items may be exempt from returns due to hygiene reasons or product nature (e.g., personalized items). Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. You will be responsible for paying the return shipping costs unless the return is due to our error.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. The exact timing depends on your payment provider's policies. Please note that shipping costs are non-refundable unless the return is due to our error.
Refunds will be issued for the purchase price of the item(s) returned, excluding any shipping and handling fees. Sale items may be subject to different refund policies as indicated at the time of purchase.
If you haven't received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company or payment provider, as it may take some time before your refund is officially posted. There is often some processing time before a refund is reflected in your account. If you've done all of this and you still have not received your refund, please contact us with your order details and we will investigate the matter further.
For payments made via PayPal or other third-party processors, please check your account directly as refunds are sometimes processed separately. If you require assistance tracing a refund, our customer service team can provide transaction details to help you follow up with your payment provider.
If you have any questions about our Returns and Refunds Policy, please do not hesitate to contact us:
Address: 4 Orchard Street, Manchester, CT
Email: [email protected]
Phone: +1 945 662 4100
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays. For faster service, please include your order number in all communications regarding returns or refunds.
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