At KICKRUSH, we understand the importance of reliable and timely delivery for your footwear needs. Whether you're shopping for rugged workwear, performance sports gear, or playful designs for younger family members, our team ensures every order is processed with care. All items are inspected, securely packaged, and dispatched from our fulfillment centers within 1-2 business days after payment confirmation. We partner with trusted carriers to balance speed and cost-efficiency, prioritizing the protection of your purchase during transit.
Processing typically takes 1-2 business days (excluding weekends/holidays). Delivery windows vary by destination and carrier capacity. For domestic shipments, allow 3-7 business days post-dispatch. International orders generally require 10-15 business days, though customs clearance may extend this period. Seasonal peaks or unforeseen carrier delays may occasionally impact timelines – we appreciate your patience during such instances.
We offer transparent pricing with two straightforward options:
Standard Shipping (10-15 Business Days): $15 for orders under $60
Free Shipping (10-15 Business Days): Automatically applied to orders totaling $60 or more.
Note: Expedited shipping is temporarily unavailable. Cart summaries display real-time cost calculations before checkout.
We currently serve North America, the EU, and select Asian countries. Restrictions apply to certain remote areas (e.g., territories without reliable postal infrastructure). During checkout, our system validates your address against serviceable zones. Unfortunately, we cannot ship to PO boxes or freight forwarders due to carrier limitations.
Once shipped, you'll receive a confirmation email with:
- A unique tracking number
- Direct links to carrier tracking portals
- Estimated delivery date
Track directly via our website's "Order History" section or carrier apps. Not seeing updates? Allow 24-48 hours for systems to sync after dispatch.
While rare, delays occur due to weather, customs, or logistical issues. If your package exceeds the estimated delivery window by 5+ business days, contact [email protected] with:
- Order number
- Shipping address
- Screenshot of tracking details
We'll initiate carrier investigations and provide replacement/refund options per case specifics.
International customers are responsible for:
- Any VAT, GST, or customs fees levied by your country
- Providing accurate contact info for duty notifications
These charges are separate from our shipping fees and vary by destination. We declare all packages at actual purchase value and cannot mark items as "gifts" to avoid fees. Consult local customs offices for estimation tools.
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