We are committed to delivering your order with care and efficiency. Our team processes all purchases within 1-2 business days, ensuring your high-performance footwear and athletic gear reaches you in optimal condition. Whether you're shopping for specialized training equipment or everyday activewear, our logistics network is designed to handle diverse product categories with precision. Each shipment undergoes quality checks before dispatch, reflecting our dedication to your satisfaction.
Processing typically takes 1-2 business days after order confirmation. Delivery durations vary based on destination and carrier capacity. For domestic shipments, allow 3-7 business days post-dispatch. International orders generally require 10-20 business days, excluding customs clearance. Seasonal demand may occasionally extend these estimates, but we proactively monitor all shipments to minimize delays.
We offer tiered shipping options to balance speed and affordability:
• Standard Shipping (10-15 Business Days): $15 for orders under $60
• Free Economy Shipping (10-15 Business Days): Automatically applied to orders totaling $60+
Expedited services are temporarily unavailable to ensure consistent delivery quality across all regions.
We currently serve 40+ countries across North America, Europe, and select Asian markets. Some remote locations and territories may require additional transit time or incur supplemental fees. Unfortunately, we cannot ship to embargoed nations or regions with restrictive import policies for athletic equipment. During checkout, our system automatically verifies deliverability to your address.
Within 24 hours of dispatch, you'll receive a tracking link via email containing:
• Carrier-specific monitoring capabilities
• Estimated delivery window
• Customer service contact points
For consolidated orders, each package receives separate tracking. Simply enter your 12-digit order number on our website's tracking portal for real-time updates.
While 98% of deliveries arrive on schedule, unforeseen circumstances may occur. If your tracking shows no movement for 7+ days or the estimated delivery date passes without receipt, contact [email protected] with:
• Order number
• Screenshot of tracking status
• Shipping address confirmation
Our logistics team will initiate trace procedures with carriers and provide resolution options within 48 hours.
International customers are responsible for any customs fees, VAT, or import taxes imposed by their country. These charges vary significantly by destination and product category. We declare all packages at actual purchase value to comply with global shipping regulations. For reference:
• EU orders may incur 15-25% VAT
• UK shipments typically face 20% import duty
• Canada often assesses 5-18% GST/HST
Contact your local customs office for precise estimates before ordering.
